Dakota De Oliveira
Gloucester,MA
Summary
Dynamic and detail-oriented professional with extensive customer service experience in various jobs. Proven ability to enhance guest satisfaction through effective time management and team collaboration. Skilled in optimizing processes and training staff, consistently delivering exceptional service while maintaining a well-organized environment.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Hofstra University
01.2024 - Current
- Facilitated community-building events to enhance resident engagement and foster a supportive living environment.
- Mediated conflicts among residents, promoting effective communication and resolution strategies.
- Assisted in the development of educational programming, addressing resident needs and interests..
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Front Desk Receptionist
The Vista Motel
05.2023 - 08.2025
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Answered multi-line phone system, addressing inquiries and directing calls promptly.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Assisted with reservations using property management software, optimizing booking processes.
Bookseller
Dogtown Books
05.2022 - 08.2022
- Assisted customers in locating titles and recommending books based on interests.
- Managed inventory by organizing stock and ensuring accurate product placement.
- Processed sales transactions efficiently, enhancing customer satisfaction and retention.
- Collaborated with team members to maintain store appearance and optimize layout.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and issues promptly to ensure positive shopping experiences.
Sales Associate
HomeGoods
04.2021 - 05.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to drive customer engagement and sales.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout experience.
- Collaborated with team members to execute store promotions and seasonal displays effectively.
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Host
Oliver's Harbor
06.2020 - 04.2021
- Welcomed and seated guests, ensuring a positive dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to coordinate timely food service.
- Assisted in training new hosts on procedures and customer service standards.
Salad/Dessert Maker
The Franklin
05.2018 - 03.2020
- Developed and executed innovative dessert recipes, enhancing menu offerings and customer satisfaction.
- Managed ingredient inventory, ensuring quality control and minimizing waste through effective stock rotation.
- Trained junior staff on dessert preparation techniques, fostering a collaborative team environment.
- Streamlined dessert production processes, improving efficiency and reducing preparation time significantly.
- Managed time effectively to handle multiple orders simultaneously while maintaining attention to detail in each dish.
Education
Bachelor of Arts - Political Science/Linguistics
Hofstra University
Hempstead, NY05-2026
High School Diploma -
Gloucester High School
Gloucester, MA06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Team collaboration
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Resident Assistant
Hofstra University
01.2024 - Current
Front Desk Receptionist
The Vista Motel
05.2023 - 08.2025
Bookseller
Dogtown Books
05.2022 - 08.2022
Sales Associate
HomeGoods
04.2021 - 05.2022
Host
Oliver's Harbor
06.2020 - 04.2021
Salad/Dessert Maker
The Franklin
05.2018 - 03.2020
Bachelor of Arts - Political Science/Linguistics
Hofstra University
High School Diploma -
Gloucester High School