Dakota Franklin
Marble Falls,TX
Summary
Driven sales professional with proven expertise in customer service and sales strategies, honed across roles at Tactical Vapors and Backbone Valley Nursery. Excelled in relationship building and strategic planning, consistently achieving sales targets. Skilled in cash handling and conflict resolution, I boost customer satisfaction and loyalty through exceptional service and effective problem-solving.
At Mojo Coffee, I was in charge of training new employees as well as their social media manager at that location. I am skilled with Microsoft Word, office, and sheets. As well as Adobe.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tactical Vapors
Marble Falls, TX
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Salesperson
Backbone Valley Nursery
Marble Falls, TX
03.2023 - 08.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Barista Trainer
Mojo Coffee LLC
Marble Falls, TX
07.2020 - 12.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Streamlined workflow processes for better customer service and reduced wait times.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided coaching and mentoring to employees.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Improved customer engagement with well-crafted content and social media strategies.
- Managed and created content for company social media outlets.
- Promoted library resources through social media campaigns highlighting available multimedia offerings.
- Increased website traffic through strategic content creation and social media promotion.
- Increased brand visibility by developing and executing innovative social media campaigns.
- Boosted customer engagement rates with creative social media content and promotions.
- Boosted online sales for clients with targeted social media marketing campaigns.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Education
Diploma -
Lampasas High School
Lampasas, TX05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Complex Problem-Solving
- Sales Strategies
- Sales Training
- Strategic Planning
- Merchandising understanding
- Building rapport
- Inventory Control
- Policy and Procedure Adherence
Timeline
Sales Associate
Tactical Vapors
09.2023 - Current
Salesperson
Backbone Valley Nursery
03.2023 - 08.2023
Barista Trainer
Mojo Coffee LLC
07.2020 - 12.2022
Diploma -
Lampasas High School