Dakota Hess
Amarillo,Texas
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Very hands on, take on many projects with my spare time and enjoy finding solutions to problems.
Overview
5
5
years of professional experience
Work History
Manager
Justin Sharp
Amarillo, Texas
06.2019 - Current
- Developed and implemented sales strategies to increase market share.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
High School Diploma -
Canyon High School
Canyon, TX05-2022
Skills
- Operations Management
- Marketing
- Workforce Management
- Business Administration
- Financial Management
- Issue diagnosis and resolution
- Customer Service
- Device configuration
- Analytical Thinking
- Technical Writing
- Project Management
- Critical Thinking
- Tech Savvy
- Quick typer
Accomplishments
- Took Many College courses through high school and passed with A/B Honer role
Timeline
Manager
Justin Sharp
06.2019 - Current
High School Diploma -
Canyon High School