Dakota Johnson
Radcliff,KY
Summary
Reliable individual with a strong work ethic and eagerness to learn. Brings positivity, initiative, and teamwork to every challenge. Dedicated to contributing to team success and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ace Hardware
Radcliff, KY
01.2025 - Current
- Assisted customers in selecting products and provided knowledgeable recommendations for home improvement solutions.
- Maintained inventory levels through regular stock assessments and organized merchandise displays to enhance visibility.
- Processed customer transactions accurately using point-of-sale systems, ensuring efficient service and customer satisfaction.
- Collaborated with team members to develop promotional strategies that increased store foot traffic and sales opportunities.
- Monitored store cleanliness and organization, ensuring adherence to safety protocols and creating a welcoming environment.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience and loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Team Member
Pizza Hut
Elizabethtown, KY
02.2024 - 08.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment, adhering to safety and sanitation standards.
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness of workstations, promoting efficient workflow.
- Collaborated with team members to ensure timely order fulfillment.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Donation Center Attendant
Saver Thrift Store
Carol Stream, IL
08.2019 - 03.2020
- Processed incoming donations efficiently and organized items for display.
- Assisted customers with inquiries and provided excellent service throughout their shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely restocking of merchandise.
- Trained new staff on donation processing protocols and customer service standards.
- Collaborated with team members to improve workflow efficiency during peak donation periods.
- Actively participated in team meetings, sharing best practices and collaborating on continuous improvement initiatives within the donation center.
- Optimized space utilization within the facility, enabling more donations to be processed without compromising organization or safety standards.
- Transferred donated goods from donor's vehicle and regularly lifted up to 50 pounds.
- Reduced item breakage rates by carefully handling fragile donations during intake and processing stages.
- Assisted truck driver in transferring donations between vehicle and building.
- Sorted and placed donations in appropriate containers.
- Expedited donor vehicle unloading times by efficiently directing traffic flow during peak hours at the drop-off area.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Sorted and performed quality control measures of donated items.
- Respectfully communicated with diverse population of volunteers and employees.
- Organized and stacked various materials.
Education
High School Diploma -
Addison Trail High School
Addison, IL05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Cleaning techniques
- Guest relations
Timeline
Sales Associate
Ace Hardware
01.2025 - Current
Team Member
Pizza Hut
02.2024 - 08.2024
Donation Center Attendant
Saver Thrift Store
08.2019 - 03.2020
High School Diploma -
Addison Trail High School