Dakota Marshall
Rockwall
Summary
Dynamic manager with a strong focus on customer service, employee motivation, and team building. Proven ability to train teams effectively and enhance operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager on Duty
Sonics Drive In
Royse City, TX
04.2022 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
- Reduced food waste through effective portion control and efficient meal planning.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Used computers to enter data, track shipments and maintain records of products.
Forklift Operator/Food Service Worker
Buc-ee's
Royse City, TX
05.2019 - 03.2022
- Loaded and unloaded shipments, ensuring accurate inventory management.
- Conducted routine inspections and maintenance on forklift equipment.
- Managed stock levels, coordinating restocking efforts as needed.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Collaborated with team members to optimize workflow during peak service hours.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
Warehouse Worker
Mitchells Feed and Tack
Royse City, TX
01.2018 - 03.2019
- Operated forklifts and pallet jacks for efficient material handling.
- Loaded and unloaded shipments, ensuring accuracy in inventory records.
- Maintained cleanliness and organization of warehouse space to enhance safety.
- Assisted in training new employees on operational procedures and safety protocols.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
High School Diploma -
Royse City High School
Royse City, TXSkills
- Customer service focus
- Goal oriented
- Task delegation
- Inventory oversight
- Employee motivation
- Team building
- Teamwork and collaboration
- Goal setting
- Professionalism
Certification
- Fork Lift Operator License - 01/29/2026 - 01/29/2029
- Servsafe Manager
- Food Handlers
Timeline
Manager on Duty
Sonics Drive In
04.2022 - Current
Forklift Operator/Food Service Worker
Buc-ee's
05.2019 - 03.2022
Warehouse Worker
Mitchells Feed and Tack
01.2018 - 03.2019
High School Diploma -
Royse City High School