Dakota Norton
Benton,AR
Summary
Hard working individual with 4 years of customer service experience looking to further my career by expanding my career opportunities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Kreme Kastle
Benton, Arkansas
08.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Photographer
Self Employed Web
Benton, AR
08.2021 - Current
- Set up lighting equipment and adjust camera settings to capture desired images.
- Edit photos using Adobe Photoshop and other software applications.
- Create portfolios for clients to showcase work.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Assist in planning setup of shoots including location scouting.
Party Host
Urban Air Trampoline and Adventure Park
Benton, AR
03.2022 - 10.2024
- Greeted guests and provided them with party information.
- Organized seating arrangements, decorations, and food supplies.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Collected feedback from guests regarding their experience at the event.
- Maintained records of attendance, guest list, and other relevant details about each event hosted.
- Set up tables, chairs, linens, glassware, silverware for events according to customer specifications.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Reviewed contracts with outside vendors prior to signing them on behalf of my employer.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Togo Specialist
Olive Garden Restaurant
Benton, AR
10.2022 - 08.2024
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Ensured that all food safety regulations were followed during meal preparation process.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Host
Chepes
Benton, AR
09.2021 - 11.2022
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Harmony Grove High School
Benton Ar05-2024
Skills
- Strong verbal and written communication
- Shift leadership
- Staff education and training
- Problem-solving aptitude
- Experience in leadership
- Reliability
Affiliations
- Photography
- Spending time with friends and family
- Exploring new places
References
References available upon request.
Timeline
Shift Leader
Kreme Kastle
08.2024 - Current
Togo Specialist
Olive Garden Restaurant
10.2022 - 08.2024
Party Host
Urban Air Trampoline and Adventure Park
03.2022 - 10.2024
Host
Chepes
09.2021 - 11.2022
Photographer
Self Employed Web
08.2021 - Current
High School Diploma -
Harmony Grove High School
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