Dakota Otts
Clinton ,IA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at McDonald's Restaurant. Proven ability to foster relationships and enhance customer loyalty while maintaining meticulous attention to detail. Experienced in team collaboration and effective communication, ensuring a safe and welcoming environment. Experience in collection of evidence and document writing honed at NFACP.
Overview
3
3
years of professional experience
Work History
Cashier
McDonald's Restaurant
Davenport, IA
06.2023 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Engaged with customers to promote store loyalty programs and special promotions effectively.
- Collaborated with team members to ensure smooth operation during peak hours and busy periods.
- Followed safety protocols to maintain a secure environment for customers and staff.
- Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced setting.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Student Security Officer
Saint Ambrose University
Davenport, IA
08.2022 - Current
- Conducted routine patrols to identify and address potential security risks.
- Engaged with students to promote a safe environment and foster community relations.
- Trained new security personnel on procedures, protocols, and campus layout knowledge.
- Provided excellent customer service, assisting students, faculty, and visitors with directions, inquiries, and concerns.
- Fostered positive relationships with university staff, students, and visitors through open communication and respectful interactions.
- Assisted in training new student security officers by sharing knowledge of policies, procedures, and best practices for maintaining campus safety.
- Assisted in maintaining a safe environment for students and staff through diligent observation and reporting of potential hazards.
- Participated in safety drills to prepare for emergency situations on campus, fostering a culture of preparedness among students and staff.
Education
Bachelor of Science And Minor in Biology - Criminal Justice
Saint Ambrose University
Davenport IACertificate of Participation And Completion - Evidence Collection
University of Tennessee Law Enforcement
Oak Ridge08.2024
Bettendorf High School
Bettendorf, IA05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Meticulous attention to detail
- Strong analytical and critical thinking abilities
- Identify and interpret evidence
- Excellent documentation
- Communication skills for reporting findings
Timeline
Cashier
McDonald's Restaurant
06.2023 - Current
Student Security Officer
Saint Ambrose University
08.2022 - Current
Bachelor of Science And Minor in Biology - Criminal Justice
Saint Ambrose University
Certificate of Participation And Completion - Evidence Collection
University of Tennessee Law Enforcement
Bettendorf High School