Dakota Persons
Burlington
Summary
Outside Plant Technician with a proven track record at Burlington Telecom, excelling in fiber optic splicing and exceptional customer service. Fluent with troubleshooting and resolving issues promptly, enhancing customer satisfaction. Recognized for strong teamwork and problem-solving skills, ensuring timely project completion and effective resource allocation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outside Plant Technician
Burlington Telecom
05.2018 - Current
- Ensured timely project completion for fiber optic installations by efficiently coordinating with team members and customers.
- Enhanced customer satisfaction with accurate troubleshooting and prompt resolution of service issues.
- Assisted management in determining project priorities, allocating resources effectively, and monitoring progress to ensure timely delivery of services.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Completed site visits at new service areas and provided plans to effectively service new builds
Infantryman
US Army National Guard
05.2017 - 05.2023
- Ability to work closely with diverse teams, often in high-pressure environments, where every decision affects the mission's success.
- Ability to problem solve with limited resources in a timely and effective manner
- Trained and mentored junior soldiers, enhancing team readiness and morale while fostering a positive work environment.
Server
Texas Roadhouse Restaurant
06.2015 - 02.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Colchester High School
Colchester, VT06-2016
Skills
- Fiber optic splicing
- Troubleshooting and repair
- Exceptional customer service
- Teamwork
- Problem-solving
- Excellent communication
- Reliability
- Low voltage wiring
Certification
National Center for Technology Innovation Certifications:
- Telephone Home Wiring
- Introduction to Telecom Operations
- Wall Drilling for Wiring
- Effective Communication
- FTTx Basics
- Applying Wi-Fi Technologies
OSHA:
- OSHA 10 Hour Construction Saftey
Timeline
Outside Plant Technician
Burlington Telecom
05.2018 - Current
Infantryman
US Army National Guard
05.2017 - 05.2023
Server
Texas Roadhouse Restaurant
06.2015 - 02.2018
High School Diploma -
Colchester High School
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