Dakota Stein
Bayonne,NJ
Summary
Responsible veterinary field employee with experience in customer service and administration. Exceptionally detailed, organized and highly accurate worker with a unique ability to successfully manage multiple tasks simultaneously. Talent for quickly mastering technology - completed multiple technology courses. Accustomed to handling sensitive as well as confidential cases and records. A quick learner who seeks an opportunity to learn while doing.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bayonne Animal Hospital
1170 Kennedy Boulevard
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured efficient clinic operations by managing surgical schedules and maintaining accurate records of procedures performed.
- Answered owner animal health questions and advised on best care practices.
- Developed strong relationships with clients, fostering trust and confidence in the clinic''s services.
Insurance & Tax Expert
Julius A. Rose, Inc
Bayonne, NJ
02.2018 - 01.2023
- Handles office's customer relations; approaches potential clients by utilizing mailings and phone solicitation
- Schedules appointments; answers phones; files patient documentation
- Updates job knowledge by participating in educational opportunities; reading professional publications and participating in continuing education
- Successfully manages yearly tax seasons as well as accounting aspects
- Enhances agency reputation by accepting ownership for accomplishing new and differing requests; exploring opportunities to add value to job accomplishments.
General Sales Associate
European Wax Center
Bayonne, NJ
09.2017 - 02.2018
- Maintained calendars, updated staff schedules, and booked travel plans
- Helped customers navigate store, complete sales and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Quickly and efficiently processed payments and made accurate change
- Worked independently but within a team environment
- Developed customer base by delivering consistent customer service.
Office Assistant
Bayonne Dental Group
Bayonne, NJ
04.2017 - 09.2017
- Maintained calendars, updated staff schedules, and booked travel plans
- Scheduled appointments; answered phones; filed patient documentation
- Resolved customer concerns using strong communication and conflict management skills.
Secretary
Nicaretta Construction
Bayonne, NJ
01.2017 - 04.2017
- Maintained calendars, updated staff schedules, and booked travel plans
- Supported staff and customer meetings, creating agendas, coordinating spaces, and recording meeting minutes
- Drafted and distributed routine correspondence, including bulk mailings.
Education
High School Diploma -
Bayonne High School
Bayonne, NJSaint Peter's University
Jersey City, NJ2019
Skills
- Accounting
- All Microsoft Office Programs
- AMS
- Bookkeeping
- Communication Skills
- Cornerstone
- Dental Experience
- Hawksoft
- Insurance Experience
- Office Management
- QuickBooks
- Tax experience
- Veterinary Experience
- Visions
Timeline
Customer Service Representative
Bayonne Animal Hospital
01.2023 - Current
Insurance & Tax Expert
Julius A. Rose, Inc
02.2018 - 01.2023
General Sales Associate
European Wax Center
09.2017 - 02.2018
Office Assistant
Bayonne Dental Group
04.2017 - 09.2017
Secretary
Nicaretta Construction
01.2017 - 04.2017
High School Diploma -
Bayonne High School
Saint Peter's University