Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota Uloth-Stepetin

Yelm,WA

Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues.

Overview

11
11
years of professional experience

Work History

Member Service Specialist

Peak Credit Union
Yelm, WA
01.2026 - Current
  • Delivered exemplary member service by addressing inquiries and resolving issues promptly.
  • Educated members on product offerings, enhancing overall engagement and satisfaction.
  • Processed transactions efficiently while ensuring accuracy and compliance with regulations.
  • Assisted in implementing new software solutions to streamline operations and improve user experience.

Slot Supervisor

Nisqually Red Wind Casino
Olympia, WA
06.2020 - 10.2025
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Slot Attendant

Nisqually Red Wind Casino
Olympia, WA
02.2018 - 06.2020
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.

Delivery Driver

AR Hay Farm
Yelm, WA
09.2017 - 12.2017
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered hay to customer's property and businesses.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Slot Attendant

Nisqually Red Wind Casino
Olympia, WA
03.2015 - 04.2017
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.

Education

Diploma -

Yelm High School 12
Yelm, WA
06.2013

Skills

  • Critical Thinking
  • Customer Support
  • Professional Relationships
  • Jackpot Payment Management
  • Complex Problem-Solving
  • Customer Needs Assessments
  • Device Maintenance
  • Customer Experience
  • Minor Maintenance Work
  • Dispensing Jackpots
  • Operational Efficiency
  • Patron Complaint Resolution
  • Machine Maintenance and Repair
  • Closing Procedures
  • Microsoft Office
  • Company Standards

Timeline

Member Service Specialist

Peak Credit Union
01.2026 - Current

Slot Supervisor

Nisqually Red Wind Casino
06.2020 - 10.2025

Slot Attendant

Nisqually Red Wind Casino
02.2018 - 06.2020

Delivery Driver

AR Hay Farm
09.2017 - 12.2017

Slot Attendant

Nisqually Red Wind Casino
03.2015 - 04.2017

Diploma -

Yelm High School 12