DALE DVORAK
Sacramento,CA
Summary
Operations professional with expertise in enhancing team performance and customer relations within retail settings. Skilled in staff training, visual merchandising, and problem resolution to optimize store efficiency. Proven track record of implementing processes that safeguard assets and maintain compliance with safety standards.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Sacramento, CA
09.2025 - Current
- Implement loss prevention strategies, safeguarding assets and reducing shrinkage risk.
- Resolve customer inquiries and complaints, boosting loyalty and satisfaction levels.
- Coordinate visual merchandising to enhance product visibility and engage customers.
- Execute comprehensive closing and shift change functions to uphold operational standards.
Store Manager
That's Cheap
Sacramento, CA
03.2024 - 02.2025
- Boosted weekly sales average by 35% through targeted promotions and staff development.
- Managed daily store operations to ensure efficient workflow and optimal performance.
- Reconciled cash and processed bank deposits to streamline opening and closing duties.
Assistant Store Manager
Rite Aid
06.2021 - 02.2024
Resolved customer concerns promptly, resulting in increased satisfaction scores.
- Facilitated hiring, onboarding, and development of new team members to boost performance.
- Designed impactful promotional displays and signage to enhance sales efforts.
Skills
- Inventory management and loss prevention
- Team leadership and development
- Time management
- Staff meeting facilitation
- Team building strategies
- Sales analysis and promotion
- Visual merchandising techniques
- Customer relationship management
Awards
National Customer Service Award. Selected among 1600 managers for outstanding service.
Qualifications Summary
- Accomplished operations leader with experience managing retail locations and improving team performance, logistics, and customer service.
- Strong background in hiring, training, and developing staff with a proven ability to turn around underperforming teams and stores.
- Recognized for exceptional problem-solving, people-first leadership, and a hands-on approach to creating systems that deliver sustainable results.
Professional Development
Leadership Training Excellence in Management Recruiting, Interviewing and Selection
Profit and Loss Management Inventory Process and Control
Certification
- Food Safety Manager
Timeline
Assistant Manager
Hobby Lobby
09.2025 - Current
Store Manager
That's Cheap
03.2024 - 02.2025
Assistant Store Manager
Rite Aid
06.2021 - 02.2024