Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Oversee daily operations of the garden center, including staffing and customer service.
Oversee revenue per hour measures, budgets, and cost control measures.
Leading a team of 10 managers and 200 staff members, hiring, training, LMS programs, and performance evaluations.
Develop and implement strategies to increase sales.
Develop KPM measurements and Lean business strategies.
Coordinate marketing efforts, including sales and promotions, events, and social media campaigns.
Implement sustainable practices and eco-friendly initiatives to align with industry trends and customer preferences.
Implemented Gertens University, education, scholarships, and intern programs.