Dale Moore
Los Angeles,CA
Overview
12
12
years of professional experience
Work History
Operations Manager
Avenue 5
Los Angeles
08.2023 - 03.2024
- Led a team of assistant community managers, fostering a supportive and collaborative work environment
- Implemented an analytical approach to delinquency management, reducing court appearances
- Enhanced communication and transparency with ownership through regular reporting
- Displayed visionary leadership in robing multiple communities and driving operational efficiency
- Leveraged detail-focused approach in creating and maintaining delinquency tracking spreadsheets
- Help company remain legally compliant
- Formulate strategic and operational objectives.
Leasing Manger
Equity Residential
Los Angeles
03.2019 - 08.2023
- Enhanced leasing processes with innovative strategies
- Boosted leasing performance through detailed analysis
- Solved issues promptly to maintain tenant satisfaction
- Made significant impact on property's financial health
- Manage a team of 15
- National Sales influencer which I help create ways for employees to be engaged and develop with the company
- Managed a a unit count of 542 with 66 conventional units
- Conducted pricing call each week updating regional manger is renewal status, new lease productivity, and reasons for residents who did not renew
- Boosted leasing process efficiency by implementing dynamic sales strategies
- Ensured accuracy in financial processing, enhancing account management
- Pioneered dynamic sales strategies, enhancing leasing process efficiency & tenant satisfaction
- Oversaw financial accuracy, optimizing account management & weekly pricing updates
- Maintained a retention rate of 75% pre COVID.
Leasing Consultant
Equity Residential
Los Angeles
08.2012 - 03.2019
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Proactively responded to sales eleads and referrals
- Accurately and efficiently prepared and assisted with all leasing documents utilizing leasing technology platform
- Prioritized plans and schedules effectively, allocated resources to meet objectives by specified target dates, valued time and used time effectively and efficiently, effectively balanced changing priorities
- Built constructive working relationships that fostered cooperation and teamwork for mutual gain solutions, proactively kept coworkers, vendors and customers informed and up-to-date
- Negotiated lease resulting in 15% increase in occupancy rate
- Demonstrated exceptional customer service, resulting in positive reviews and referrals
- Coordinated move in and move-out process, ensuring smooth transitions for tenants.
Education
Bachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis
05.2011
Skills
- Maintaining closing ratios
- Performance optimization strategies
- Leasing reports
- Tenant communication skills
- Conducting meetings
- MRI accounting software
- Affordable housing programs knowledge
- Leasing and sales
- Customer service-focused
- Contract Negotiation
- Yardi Software
Timeline
Operations Manager
Avenue 5
08.2023 - 03.2024
Leasing Manger
Equity Residential
03.2019 - 08.2023
Leasing Consultant
Equity Residential
08.2012 - 03.2019
Bachelor of Science - Criminal Justice
Indiana University - Purdue University Indianapolis