Dale Myles

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

• Handled performance management and compensation decisions to effectively
  recognize and motivate employees.
• Collaborate with sales teams to understand customer requirements, to promote the
  sale of company products, and to provide sales support.
• Develop, present, or respond to proposals for specific customer requirements,
  including request for proposal responses and industry-specific solutions.
• Plan and direct staffing, training, and performance evaluations to develop and
  control sales and service programs.
• Implement IRSMX/ SPX/ SLII in the territory

• Led a new Mid-Atlantic team under the One Team Structure to 103% of revenue to
  AOP and 105% of Gross Margin in 2018
• Helped Sales Manager in all aspects of IRSMX training and meetings with new team.
• Completed IRSPX and SLII training in February 2019

• Led all Operations and Account Manager's in 6 stores in MD/VA area.
• Created and directed sales team training and development programs including rolling
  out IRSMX in Trane Supply.
• Hired and trained 4 new Account Manager's and 3 new Multi Store Leader's.

• Achieved 115% of quota within the first year as sales manager.
• Led sales calls with team members to establish sales and customer retention goals.
• Hired and trained 3 new Account Managers for the MD/ PA District.
• Monitored customer preferences to determine focus of sales efforts.

• Set clear performance expectations for employees and implemented improvement
  plans to help each reach targets.
• Grew store sales by over 50% in 2010 and 2011.
• Hired and trained all sales staff for new store location.

Hired and trained all sales staff for new store location.

Managed sales transactions with a revenue stream of $10 million annually.

Led sales calls with team members to establish sales and customer retention goals.

• In charge of inventory control.
• Managed 13 direct associates including warehouse and drivers.
• Handled all aspects of each physical inventory.