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Innovative Merchandise Manager who delivers profitable growth through incremental business development and operational excellence. Passionate about improving the lives of customers with well-designed products that solve problems and spark joy. Highly effective at leading a cross-functional team of Merchants, Designers, Sourcing Partners, Planners, Distribution Planners, Site Merchants, and Marketing Partners to bring product to market and drive profitable sales. Maximizes margins by negotiating with vendors and finding creative solutions to improve cost, while maintaining high quality. Committed to developing bench strength with timely feedback and coaching.

Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Provide professional, courteous service in high-volume call center, retail, and healthcare environments. Proven ability to process inbound orders accurately, navigate digital platforms, and maintain detailed records in CRM systems. Adept at identifying customer needs, recommending appropriate resources, and delivering a seamless purchasing experience that drives satisfaction and retention. Strong communicator with a service-oriented mindset aligned with faith-based and mission-driven organizations.

Software Testing professional with 13+ years of experience in Manual and Automation Testing, specializing in test strategy, test design, defect management, and quality assurance across enterprise applications. Strong expertise in automation frameworks, SDLC/STLC, Agile methodologies, and continuous testing practices. Proven ability to improve product quality, optimize testing processes, and deliver reliable, scalable solutions aligned with business objectives.

Dedicated Registered Nurse with extensive experience in Case Management and Behavioral Health across diverse healthcare environments. Expertise in crisis intervention, medication management, and developing individualized treatment plans to enhance patient outcomes. Proven leadership as Charge RN, mentoring junior staff and ensuring compliance with healthcare standards. Active NY state RN License and BLS/ACLS/PALS certifications, proficient in EMR systems including Epic and Cerner.

Results-driven professional with a strong commitment to community impact through volunteer initiatives. Demonstrated expertise in collaborative team environments and agile adaptation to dynamic challenges. Proven reliability in delivering positive outcomes via strategic partnerships and solution-oriented approaches.

Experienced security supervisor skilled in team leadership and incident response. Proven ability to conduct thorough risk assessments and implement effective safety measures, ensuring a secure environment for all stakeholders.

 Dynamic audio professional with experience at Pill Music, skilled in audio mixing techniques and studio maintenance. Proven track record in enhancing sound quality during live sessions and optimizing recording environments. Strong collaborator with a knack for troubleshooting technical issues, ensuring seamless operations in high-pressure situations. 

 Dynamic and reliable professional with extensive experience in customer service and team management at Walmart. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in proper food handling and safety compliance, consistently maintaining high standards of cleanliness and organization. Committed to delivering exceptional service and fostering positive relationships. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. 

 Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.

Dalia Lopez

Summary

Overview

Work History

Action Line - Admin

Assistant Manager

Electrical Technician

Education

Associates in English -

Bachelor in International Relations -

Course Class -

Skills

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Action Line - Admin

Assistant Manager

Electrical Technician

Associates in English -

Bachelor in International Relations -

Course Class -

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