Dalichia McCarthy
Sterling Heights,MI
Summary
Dynamic young professional equipped for fast paced work with an analytical problem-solver approach. With talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bravo Italian Cucina
12.2023 - Current
- Assisted in a complete restaurant reopening where tasks included interviewing and hiring 100+ employees, accurately ordering all necessary equipment and ingredients, and promoting business outside of the restaurant.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender
Bravo Cucina Italiana
07.2021 - 12.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Warmly welcomes 200+ patrons a night with a smile ensuring prompt service and satisfaction.
- Maintained a clean, organized, and well-stocked bar by managing inventory, wiping down surfaces, and replenishing fresh ingredients.
- Studied and memorized 40+ Italian wines and custom cocktail recipes in order to give quality recommendations to guests.
Operations Manager
The Buckle
07.2019 - 08.2021
- Supervised operations staff and kept 20+ employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Promoted ideas of team collaboration and a success oriented culture in a commission-based clothing store.
- Oversaw visual merchandising weekly to appeal to shoppers while staying up to date with current trends and styles.
Education
High School Diploma -
Western High School
Parma, MI05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Strong multitasking
- Outgoing Personality
- Complex Problem-Solving
Certification
ServSafe- Manager
ServSafe- Food and Alcohol
Timeline
Assistant Manager
Bravo Italian Cucina
12.2023 - Current
Bartender
Bravo Cucina Italiana
07.2021 - 12.2023
Operations Manager
The Buckle
07.2019 - 08.2021
High School Diploma -
Western High School
ServSafe- Manager
ServSafe- Food and Alcohol
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