Dalija Lopez
Lehigh Acres
Summary
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Overview
10
10
years of professional experience
Work History
Key Holder Supervisor
Lucky Brand Jeans
Estero, FL
06.2025 - Current
- Supervised daily store operations to ensure effective customer service and sales performance.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Assisted in visual merchandising to enhance store presentation and drive sales.
- Conducted cash handling procedures, maintaining accuracy during transactions.
- Resolved customer inquiries effectively, enhancing overall shopping experience.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Store Manager
Reebok Outlet
Estero, FL
01.2025 - 05.2025
- Assisted in daily store operations and maintained inventory accuracy.
- Provided exceptional customer service, resolving issues and enhancing shopping experience.
- Supported team in achieving sales targets through effective merchandising strategies.
- Trained new staff on operational procedures and company policies.
- Monitored store performance metrics to identify improvement areas.
- Ensured compliance with safety regulations and store standards.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Key Holder Supervisor
Reebok Outlet
Estero, FL
03.2019 - 12.2024
- Trained and mentored new staff on product knowledge and company policies.
- Collaborated with management to implement promotional strategies and events.
- Monitored staff performance, providing feedback to improve productivity and engagement.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Sales Associate
Reebok Outlet
Estero, FL
10.2015 - 02.2019
- Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
- Executed daily sales operations, ensuring optimal stock levels and product presentation.
- Assisted in inventory management, maintaining accurate records and minimizing discrepancies.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Operated point-of-sale systems efficiently to process transactions and manage inventory levels.
- Delivered exceptional customer service to enhance shopping experience and build customer loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL05-2022
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Customer service
- Daily reporting
- Task delegation
- Inventory monitoring
Timeline
Key Holder Supervisor
Lucky Brand Jeans
06.2025 - Current
Assistant Store Manager
Reebok Outlet
01.2025 - 05.2025
Key Holder Supervisor
Reebok Outlet
03.2019 - 12.2024
Sales Associate
Reebok Outlet
10.2015 - 02.2019
Associate of Arts - General Studies
Florida SouthWestern State College