Dalilah Steele
Montgomery,Texas
Summary
Driven professional with a proven track record at The Home Depot Inc, adept in relationship building and problem-solving, enhancing customer satisfaction and loyalty. Excelled in team collaboration and POS system proficiency, significantly contributing to sales and operational efficiency. Demonstrates a strong work ethic and interpersonal communication skills, committed to achieving and exceeding employer goals.
Overview
9
9
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
03.2022 - Current
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Assisted customers by walking through online ordering processes.
- Assisted call-in customers with questions and orders.
- Maintained customer accounts and relationships.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Verified delivery schedules and processes.
Sales Specialist
Lowes Home Improvement
02.2016 - 08.2021
- Relayed information regarding current store promotions, sales and special events to customers.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed accurate credit, debit, check and cash sales transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Education
Certificate Program - Welding Technology
Lone Star College System
Spring, TX12.2019
Skills
- Team collaboration
- Relationship building
- Complaint resolution
- Staff training
- Cash Handling
- Problem solving strength
- Interpersonal communication skills
- Records management
- Providing excellent customer service
- Strong Work Ethic
- Quick Learner
- Professional Attitude
- Decision-Making Competence
- Building Customer Loyalty
- POS System proficiency
- Transaction Processing Efficiency
- Product Knowledge Familiarity
- Dispute Mediation
- Accountability and Responsibility
- Attention to Detail
Timeline
Customer Order Specialist
The Home Depot Inc
03.2022 - Current
Sales Specialist
Lowes Home Improvement
02.2016 - 08.2021
Certificate Program - Welding Technology
Lone Star College System