Summary
Overview
Work History
Education
Skills
Timeline
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Dalilah Steele

Montgomery,Texas

Summary

Driven professional with a proven track record at The Home Depot Inc, adept in relationship building and problem-solving, enhancing customer satisfaction and loyalty. Excelled in team collaboration and POS system proficiency, significantly contributing to sales and operational efficiency. Demonstrates a strong work ethic and interpersonal communication skills, committed to achieving and exceeding employer goals.

Overview

9
9
years of professional experience

Work History

Customer Order Specialist

The Home Depot Inc
03.2022 - Current
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Assisted customers by walking through online ordering processes.
  • Assisted call-in customers with questions and orders.
  • Maintained customer accounts and relationships.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Verified delivery schedules and processes.

Sales Specialist

Lowes Home Improvement
02.2016 - 08.2021
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed accurate credit, debit, check and cash sales transactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.

Education

Certificate Program - Welding Technology

Lone Star College System
Spring, TX
12.2019

Skills

  • Team collaboration
  • Relationship building
  • Complaint resolution
  • Staff training
  • Cash Handling
  • Problem solving strength
  • Interpersonal communication skills
  • Records management
  • Providing excellent customer service
  • Strong Work Ethic
  • Quick Learner
  • Professional Attitude
  • Decision-Making Competence
  • Building Customer Loyalty
  • POS System proficiency
  • Transaction Processing Efficiency
  • Product Knowledge Familiarity
  • Dispute Mediation
  • Accountability and Responsibility
  • Attention to Detail

Timeline

Customer Order Specialist

The Home Depot Inc
03.2022 - Current

Sales Specialist

Lowes Home Improvement
02.2016 - 08.2021

Certificate Program - Welding Technology

Lone Star College System
Dalilah Steele