Dallas Bolen
Summerville,SC
Summary
Dynamic sales professional with a proven track record at Big Bear Roofing, excelling in market research and customer relationship management. Skilled in upselling techniques and contract negotiation, I consistently identify growth opportunities and foster strong client relationships, driving sales success and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate
Big Bear Roofing
Charleston, SC
10.2020 - Current
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Identified opportunities for growth within current customer base through upselling techniques.
- Negotiated contracts with clients while maintaining a positive relationship with them.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
- Generated new business through networking, cold calling and other methods of prospecting.
- Produced sales documents, finalized deals and filed records.
- Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
Manufacturing Team Leader
Volvo Car USA
Ridgeville, SC
10.2018 - 10.2020
- Analyzed production data to identify areas for improvement in efficiency, cost-effectiveness, and customer satisfaction.
- Classified defects from finished orders for record tracking and statistics.
- Provided technical guidance on the use of equipment, tools, and machinery.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Motivated team members by providing recognition for outstanding efforts and achievements.
- Trained staff on proper operation of machinery and safety protocols.
- Organized resources, materials, and staff for efficient workflow.
Bartender Shift Manager
Dog and Duck Pub
Charleston, SC
11.2004 - 11.2018
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Fort Dorchester
North Charleston, SC06-1996
Skills
- Market research
- Customer relationship management
- Upselling techniques
- Contract negotiation
- Sales documentation
- Networking strategies
Timeline
Sales Associate
Big Bear Roofing
10.2020 - Current
Manufacturing Team Leader
Volvo Car USA
10.2018 - 10.2020
Bartender Shift Manager
Dog and Duck Pub
11.2004 - 11.2018
High School Diploma -
Fort Dorchester
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