Dalondia Thompson
Flemington,NJ
Summary
With over 10 years of experience in customer service and healthcare support roles, dedicated and detail-oriented Administrative Professional. Excelled in managing sensitive patient information, streamlining office procedures, and delivering top-tier service to patients, providers, and internal teams. Recognized for commitment to maintaining compliance, resolving conflicts, and enhancing office efficiency. Passionate about patient advocacy and continuously improving the quality of care.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator
Summit Health Group
Bridgewater, NJ
10.2023 - Current
- Coordinate patient scheduling, insurance verification, and payment collection with strict adherence to HIPAA regulations.
- Communicate with primary care offices and insurance companies to obtain prior authorizations for procedures and referrals.
- Check disability status and confirm insurance authorization approvals to ensure patient eligibility and service coverage.
- Streamline communication between medical staff to ensure efficient pre-surgical chart reviews and issue resolution.
- Manage follow-up appointments and relay after-visit summaries to ensure care continuity.
Patient Service Representative
Pediatric Orthopaedic Associates RWJ
10.2021 - 10.2023
- Supported busy pediatric practice with front desk management, patient intake, and insurance verifications.
- Maintained accurate EMR records and ensured compliance with privacy laws.
- Scheduled appointments and handled high-volume calls, routing inquiries appropriately for follow-up.
- Collected payments and coordinated billing information to support office operations.
Customer Service Coordinator
The Home Depot
Bridgewater, NJ
04.2010 - 03.2020
- Provided exceptional customer service by guiding special orders and promoting in-store workshops.
- Served as liaison between customers and vendors for inventory, backorders, and order tracking.
- Recognized for strategic problem-solving and customer satisfaction initiatives.
Education
General Education, Liberal Arts & General Studies
Middlesex County College
New JerseySkills
- EMR & HIPAA Compliance
- Patient Relations & Insurance Verification
- Appointment & Schedule Coordination
- Claims Handling & Authorizations
- Customer Service & Call Center Support
- Time Management & Problem Solving
- Microsoft Office & Medical Records Management
- Team Collaboration & Multitasking
Timeline
Patient Service Coordinator
Summit Health Group
10.2023 - Current
Patient Service Representative
Pediatric Orthopaedic Associates RWJ
10.2021 - 10.2023
Customer Service Coordinator
The Home Depot
04.2010 - 03.2020
General Education, Liberal Arts & General Studies
Middlesex County College