Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalton Cole

St Louis,MO

Summary

Dynamic professional with extensive experience in security and customer service, notably at NPB Companies. Proven ability in surveillance and workplace safety, complemented by strong verbal communication skills. Successfully enhanced guest satisfaction at the St Louis Aquarium through personalized assistance, demonstrating a commitment to quality and effective problem-solving in high-pressure environments.

Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.

Qualified worker with a solid background in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Barnes Jewish Hospital
St Louis, MO
05.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Security Guard

NPB Companies
St Louis, MO
08.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.

Passenger Service Agent

Air Canada
St Louis, MO
01.2024 - 06.2024
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.

Guest Experience Associate

St Louis Aquarium
St Louis, MO
11.2019 - 04.2024
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by providing personalized assistance and addressing their concerns promptly.
  • Supported management by generating daily reports on occupancy rates, revenue figures, and general performance metrics.
  • Collaborated with housekeeping staff to ensure rooms were prepared according to guest preferences and requests.

Education

Bachelor of Science - Sociology

Missouri State University
Springfield, MO
05-2021

High School Diploma -

The Principia Upper School
St Louis, MO
06-2011

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety

Timeline

Security Guard

NPB Companies
08.2024 - Current

Patient Access Representative

Barnes Jewish Hospital
05.2024 - Current

Passenger Service Agent

Air Canada
01.2024 - 06.2024

Guest Experience Associate

St Louis Aquarium
11.2019 - 04.2024

Bachelor of Science - Sociology

Missouri State University

High School Diploma -

The Principia Upper School