I have excellent communication skills, strong problem-solving abilities, the willingness to learn. I am prepared to contribute to team success and achieve positive results. I am ready to tackle new challenges with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Dent County Sheriff's Office
10.2015 - Current
Monitored police, fire, and medical radio channels to provide assistance to responding personal.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Provided on-the-job training and coaching to develop new dispatchers.
INSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDSINSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDS