Dalton Fuhrmann
Summary
Resourceful candidate with well-honed organizational, time management, problem solving, and interpersonal customer interaction skills. Enthusiastic team member with eight years of experience serving customers and clients across a wide array of professional business relationships involving various products or services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Specialist
Ace Hardware Corporation
06.2022 - Current
- Receiving team specialist responsible for offloading freight from trailer docks onto warehouse floor, breaking down pallets, sorting of products received, and ensuring quality control of all merchandise with company purchase orders
- Forklift operator certification obtained for daily use operations.
Site Canvasser
Landslide Political
04.2022 - 06.2022
- Distributed pamphlets and other informational literature on local ballot measure proposals.
- Conducted regular surveys and canvassing activities to identify citizens for potential signature collection from registered voters within the local community.
Delivery Driver
Go Brands LLC
05.2020 - 04.2021
- Delivered orders stocked by warehouse team to customers provided delivery addresses.
- Increased customer satisfaction by reviewing orders before delivery to determine that they were complete, properly invoiced, and sought resolution of any complaints to promote repeat business.
Office 365 Support Engineer II
Tek-Experts USA
03.2019 - 03.2020
- Supported enterprise clients with service related technical issues pertaining to on premises Microsoft Outlook or cloud based Office 365 email databases.
- Reduced downtime and increased production capacity with strong subscription maintenance plans.
- Collaboration with various Microsoft development teams and utilization of internal knowledge bases.
- Communicated with clients to verify roots and causes of computer problems.
Azure Subscription Management Support Engineer
Tek-Experts USA
09.2018 - 03.2019
- Microsoft 'vendor' employee supporting consumer, enterprise client users with billing issues and resolution of payment disputes.
- Managed customer organizational software configuration issues by facilitating communication between customers, operations, engineering teams, and escalation processes for critical impacting issues.
- Resolved subscription-based billing inquiries & provided cost analysis Excel files to customers utilizing built in Azure support ticketing system.
CAP Team 2 Associate
Walmart Inc.
02.2018 - 08.2018
- Stocking team responsible for daily freight unloading, transportation and organized stocking of products onto merchandise shelves.
- Secured accurate item pricing through use of markdown audits. Provided prompt customer service on sales floor.
Help Desk Technician
Coastal Alabama Community College
08.2016 - 01.2018
- Utilized campus administration defined help desk processes and procedures to deliver first-level technical support to student and faculty users with hardware/software related issues.
- Work study program alongside computer science professor supporting on campus and remote users.
- Documented support interactions for future reference.
1st Year Apprentice Electrician
Encore Electric Inc.
07.2013 - 12.2014
- Construction crew working on large commercial construction projects across the state of Colorado.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Strict adherence to OSHA safety standards and policies.
Team Member
Yum Brands Inc.
02.2011 - 05.2012
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate of Applied Science - Network Administration
Coastal Alabama Community College
Bay Minette, AL05.2018
High School Diploma -
Springs Studio of Academic Excellence
Colorado Springs, CO05.2013
Skills
- Building and maintaining beneficial client relationships utilizing positive trustworthy interactions
- Professional communications with documentation
- Motivational presentation of account proposals
- Organizational monitoring, proactive issue identification and mitigation
- Supporting customers with proper product alignment and program renewals
- Multitasking, attention to organizational detail
- Microsoft Excel, Outlook, O365
- Proper order receiving, point of sales and otherwise internal billing system operations
Certification
COMPTIA - Security+ Certification (in progress)
Timeline
Warehouse Specialist
Ace Hardware Corporation
06.2022 - Current
Site Canvasser
Landslide Political
04.2022 - 06.2022
Delivery Driver
Go Brands LLC
05.2020 - 04.2021
Office 365 Support Engineer II
Tek-Experts USA
03.2019 - 03.2020
Azure Subscription Management Support Engineer
Tek-Experts USA
09.2018 - 03.2019
CAP Team 2 Associate
Walmart Inc.
02.2018 - 08.2018
Help Desk Technician
Coastal Alabama Community College
08.2016 - 01.2018
1st Year Apprentice Electrician
Encore Electric Inc.
07.2013 - 12.2014
Team Member
Yum Brands Inc.
02.2011 - 05.2012
Associate of Applied Science - Network Administration
Coastal Alabama Community College
High School Diploma -
Springs Studio of Academic Excellence
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