Dalton Funderburk
Porterville,CA
Summary
Adept IT Service Technician, able to handle varying situations, through expert hardware installation and software configuration. Skilled in problem-solving and technical troubleshooting, consistently delivering solutions that improve operational productivity. Demonstrates strong communication skills and a commitment to excellence, significantly contributing to team success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
IT Technician
ITC
12.2021 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as computers, cameras/camera systems, access control hardware, network equipment, and network cabling including Cat5e, Cat6 and Fiber Optic Cable.
- Configured systems according to prescribed software and hardware frameworks.
Store Associate
Uhaul Moving And Storage
09.2019 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Assistant Mechanic
Cotton Bowl Lanes
10.2014 - 12.2018
- Supported lead mechanic with diagnostic tests, accurately identifying issues and providing effective solutions.
- Manufactured custom parts to replace and fix bowling machinery when replacement parts were unobtainable.
- Assisted in complex repair jobs, developing advanced technical skills and increasing overall shop productivity.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Took initiative in volunteering for additional responsibilities when needed, demonstrating commitment to the company's success.
Golf Course Attendant
Porterville Municipal Golf Course
11.2011 - 08.2014
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Kept golf course equipment stored properly and reported maintenance needs.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Maintained cleanliness and order in clubhouse and surrounding areas, ensuring pleasant environment for guests.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
Education
Bachelor Of Graphic Design - Information Technology/Video Game Design
Southern New Hampshire University
Manchester, NHSkills
- Hardware Installation
- Software configuration
- Network Troubleshooting
- Problem-Solving
- Technical Troubleshooting
Timeline
IT Technician
ITC
12.2021 - Current
Store Associate
Uhaul Moving And Storage
09.2019 - 12.2021
Assistant Mechanic
Cotton Bowl Lanes
10.2014 - 12.2018
Golf Course Attendant
Porterville Municipal Golf Course
11.2011 - 08.2014
Bachelor Of Graphic Design - Information Technology/Video Game Design
Southern New Hampshire University