Dalton Long
Garner,NC
Summary
Outgoing and friendly with strong drive to succeed. Compassionate EMT recognized for high productivity and efficiency in task completion. Skilled in emergency response, patient assessment, and medical equipment operation. Excel in communication, teamwork, and problem-solving to deliver exceptional care under pressure. Possess ability to remain calm and effective in challenging situations, ensuring optimal patient outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Priority Care Ambulance
Raleigh, NC
09.2024 - Current
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Implemented strategies for improved route optimization across all areas of operation.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
EMT-Basic
Priority Care Ambulance
Raleigh, NC
01.2023 - Current
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Evaluated patients' medical status and monitored vital signs during transit.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
Customer Service Lead
Food Lion
Garner , NC
09.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Certification To Take North Carolina office of Emergency Medical Services Test - EMT
Initial Emergency Medical Technician
Wake County05.2022
High School Diploma -
South Garner High School
Garner NC06.2022
Skills
- Patient data Confidentiality
- Scene Assessments
- CPR and First Aid
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Administrative Duties
- Critical Decision-Making Skills
- Attention to Detail
- Stretcher and Backboard Use
- Vital Sign Assessment
- Patient Immobilization
- Stair Chairs
- Oxygen Equipment
Certification
Licensed Emergency medical technician in the State of North Carolina - June 14 2022
- P543690
CPR Certified
Timeline
Dispatcher
Priority Care Ambulance
09.2024 - Current
EMT-Basic
Priority Care Ambulance
01.2023 - Current
Customer Service Lead
Food Lion
09.2021 - Current
Certification To Take North Carolina office of Emergency Medical Services Test - EMT
Initial Emergency Medical Technician
High School Diploma -
South Garner High School