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Hi, I’m
Damani Holland
Charlotte,NC
Summary
Seasoned professional with years of customer service experience and a robust background in security, corrections, notably at Allied Universal Security Services. Excelled in roles requiring expertise in identification verification and de-escalation techniques, enhancing safety and efficiency. Demonstrated leadership in training peers, showcasing strong communication and teamwork skills. Achieved significant improvements in operational procedures, contributing to a safer, more secure environment. I'm a True problem-solver who can remain calm under pressure to meet departure schedules. Trained in flight line operations and safety through 8 months of aviation experience.
Overview
14
years of professional experience
1
Certification
Work History
Unifi
Ramp Agent
04.2024 - Current
Job overview
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated ground crew activities to complete objectives on schedule. Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over three daily flights.
Allied Universal Security Services
Security Officer
09.2023 - 05.2024
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cabarrus County Sheriff's Office
Detention Deputy
01.2023 - 09.2023
Job overview
- Attended to feeding, housing, and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Supervised and controlled behavior of 50 inmates.
Mecklenburg County Sheriff's Office
Juvenile Detention Officer
01.2022 - 12.2022
Job overview
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each juvenile offender.
- Supervised 8 juvenile during mealtime and recreational time.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Anson Correctional Facility
Correctional Officer
06.2021 - 12.2021
Job overview
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Us Securtiy Associates
Security Officer
03.2017 - 12.2018
Job overview
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Walmart
Cashier
10.2015 - 05.2016
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
McDonald's
Crew Trainer
04.2011 - 07.2015
Job overview
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained and mentored 8 new personnel hired to fulfill various roles.
Education
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Science from Psychology
05-2019
University Overview
- Research Project: Dissociative Identity Disorder, I received an A
Central Piedmont Community CollegeCharlotte, NC
Associate of Arts from Criminal Justice
05.2014
University Overview
- Dean's List between 2011-2012
Mallard Creek High School Charlotte, NC
High School Diploma
06.2010
Skills
- Crew assistance
- Aviation regulations
- Baggage tag checks
- Weight/balance loading
- Premises patrol
- Electronic surveillance
- Arrest procedures
- Identification verification
- Inmate supervision
- De-escalation techniques
- Defensive tactics
Software
Microsoft Excel
Microsoft Powerpoint
Certification
- First Aid and CPR Training
- oleoresin capsicum (OC)
- Taser Certified
Additional Information
Skills Credit and cash transactions First aid and CPR certified Customer greeting Observant Staff mentoring Interior and exterior patrol Cash register operation CCTV surveillance Customer assistance Report writing Security monitoring Customer relations skills Issue resolution Team leadership and supervision Loss prevention Employee engagement ID verification Food safety understanding
Interests
I enjoy hanging out with friends watching basketball, football, and having game nights all when I am not working. I'm also interested in traveling and would love to do more.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ramp Agent
Unifi
04.2024 - Current
Security Officer
Allied Universal Security Services
09.2023 - 05.2024
Detention Deputy
Cabarrus County Sheriff's Office
01.2023 - 09.2023
Juvenile Detention Officer
Mecklenburg County Sheriff's Office
01.2022 - 12.2022
Correctional Officer
Anson Correctional Facility
06.2021 - 12.2021
Security Officer
Us Securtiy Associates
03.2017 - 12.2018
Cashier
Walmart
10.2015 - 05.2016
Crew Trainer
McDonald's
04.2011 - 07.2015
University of North Carolina At Charlotte
Bachelor of Science from Psychology
Central Piedmont Community College
Associate of Arts from Criminal Justice
Mallard Creek High School
High School Diploma
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