Damarian Johnson
Jacksonville,FL
Summary
Dynamic leader and sales expert with a proven track record at Bozard Ford Lincoln, enhancing online sales through digital marketing and CRM software mastery. Excelled in team leadership and negotiation, achieving significant customer satisfaction and sales goals. Skilled in fostering client relationships and streamlining sales processes, demonstrating adaptability and exceptional communication.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Internet Sales Manager
Bozard Ford Lincoln
04.2022 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Kept detailed records of sales and Prior Deals.
- Implemented CRM tools to better track customer interactions and sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Car Sales Advisor
Bozard Ford Lincoln
04.2021 - 04.2022
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
Credit Collections Supervisor
Enhanced Recovery Company
01.2020 - 04.2021
- Identified needs and provided training to clarify expectations of collections agents.
- Supervised and coordinated activities of collections employees attempting to gather Balances owed from consumers.
- Documented conversations with consumers and research into accounts.
- Prepared and delivered performance reviews of numerous collections agents to support continuous improvement of department.
Collections Agent
Enhanced Recovery Company
01.2018 - 01.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full on Owed Debts and balances.
Education
No Degree - Communications
Georgia Southern University
Statesboro, GAHigh School Diploma -
Westside High School
Jacksonville, FL 08.2013 - 06.2017
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Digital Marketing
- Negotiation
- CRM software mastery
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Internet Sales Manager
Bozard Ford Lincoln
04.2022 - Current
Car Sales Advisor
Bozard Ford Lincoln
04.2021 - 04.2022
Credit Collections Supervisor
Enhanced Recovery Company
01.2020 - 04.2021
Collections Agent
Enhanced Recovery Company
01.2018 - 01.2020
High School Diploma -
Westside High School
08.2013 - 06.2017
No Degree - Communications
Georgia Southern University
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