DAMARIS HICKS
Hackensack,NJ
Summary
Client-focused retail professional with a passion for delivering exceptional, personalized experiences that reflect the standards of luxury brands. Skilled in building lasting client relationships, anticipating needs, and curating tailored recommendations that drive satisfaction and loyalty. Brings a refined sense of style, strong attention to detail, and a commitment to upholding brand integrity at every client touchpoint.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Retail Sales Associate
Nordstrom
Paramus
04.2023 - 05.2026
- Led team in delivering exceptional customer service, enhancing overall shopping experience.
- Trained and mentored new associates on product knowledge and sales techniques.
- Analyzed sales trends to optimize inventory management and product placement.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Implemented visual merchandising standards to enhance store aesthetics and drive sales.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Jewelry Consultant
Pandora
Hackensack, NJ
03.2018 - 06.2022
- Support the client presentation process by preparing jewelry and accessories for appointments and in-store viewings.
- Contribute to achieving store sales goals through team collaboration and proactive service.
- Maintain confidentiality of client information and uphold Pandora’s commitment to luxury service excellence.
- Assisted with POS transactions, gift wrapping, engraving orders, and after-sales service coordination.
Retail Sales Associate
Victoria’s Secret
Hackensack, NJ
02.2016 - 01.2018
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Maintained product knowledge of prestige brands, current ads, and upcoming events.
- Measure approximate 12 customers per day and explain bra products and benefits to customers.
- Build highly satisfied and loyal customer base through engagement and conversion.
- Meet selling goals/expectations during scheduled shifts.
- Increased bra sales by 21% through demonstrations and product knowledge.
Education
Phlebotomy Certification - undefined
Bergen Community College
Paramus, NJEKG Certification - undefined
Bergen Community College
Paramus, NJHigh School Diploma - undefined
Hackensack High School
Hackensack, NJSkills
Customer service
Problem-solving
Time management
Computer skills
Scheduling and planning
Detail-oriented
Merchandise display
Promotions execution
Teamwork and collaboration
Strong communication and interpersonal skills
Reliable and responsible
Attention to detail
Store operations
Certification
- Certified Phlebotomy Technician (CPT), 2025
- Certified EKG Technician (CET), 2025
- Basic Life Support (BLS) Certified, 2025
Timeline
Lead Retail Sales Associate
Nordstrom
04.2023 - 05.2026
Jewelry Consultant
Pandora
03.2018 - 06.2022
Retail Sales Associate
Victoria’s Secret
02.2016 - 01.2018
High School Diploma - undefined
Hackensack High School
EKG Certification - undefined
Bergen Community College
Phlebotomy Certification - undefined
Bergen Community College