Damaris Lopez
Houston,TX
Summary
Proven professional in customer service and insurance, adept at building client relationships and achieving sales targets. I enhanced customer satisfaction and met service goals through effective account management and ethical practices. Skilled in negotiations and collections, my approach combines professionalism with a deep understanding of customer needs.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Direct Auto & Life Insurance
03.2024 - 05.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Collections Agent
Auto Depot
01.2020 - 01.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Facilitated total payment recovery using negotiation skills.
Manager of Business Development and Sales
Ace Auto of Nashville
01.2016 - 01.2019
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Education
Baccalaureate - High School Diploma
Instituto Felipe Agustín
Honduras11.2015
Skills
- Customer service
- insurance agent
- Quotes and sales
- Notary public
- Collections
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Direct Auto & Life Insurance
03.2024 - 05.2024
Collections Agent
Auto Depot
01.2020 - 01.2022
Manager of Business Development and Sales
Ace Auto of Nashville
01.2016 - 01.2019
Baccalaureate - High School Diploma
Instituto Felipe Agustín
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