Damaris Nora
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience as a Brand Ambassador at Key Components, First Crush. Proven track record in customer engagement and effective communication, enhancing brand loyalty and driving sales through personalized interactions. Skilled in conflict resolution and upselling, consistently exceeding client expectations while fostering strong customer relationships.
Overview
17
17
years of professional experience
Work History
Brand Ambassador
Key Components, First Crush
San Antonio, TX
06.2018 - 03.2020
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Customer Service Representative
QVC
San Antonio, TX
09.2009 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Receptionist
Dr Edmundo Garcia
San Antonio, TX
02.2003 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
John Jay High School
San Antonio, TX08.1996
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Key Components, First Crush
06.2018 - 03.2020
Customer Service Representative
QVC
09.2009 - 12.2017
Receptionist
Dr Edmundo Garcia
02.2003 - 05.2008
John Jay High School