Damaris Rodriguez-Guzman
Las Vegas
Summary
I am seeking a position where my love of helping others along with my excellent patient relation skills can be used to provide quality care.
Dependable and courteous with 6 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Glowing Smiles
01.2024 - 10.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
Patient Service Representative
Choice Healthcare
02.2023 - 12.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Tender Dental Call Center
09.2021 - 03.2022
- Answer phone calls, Schedule appointments, Recalls, Customer service, Inbound/outbound calls
Cosmic kids dental
04.2019 - 01.2021
- Receptionist/treatment coordinator, Customer service, Cash handling, Schedule appointment, Answer phones, Greet patients
Courtesy Dental & Orthodontics
12.2017 - 10.2018
- Team leader/treatment coordinator/Dental Assistant, Customer service, Conflict resolution, Cash handling, Schedule appointment, Answer phones
Galaxy Theaters
07.2016 - 12.2016
- Customer service, Conflict Resolution, Assist customers, Cash handling, Filled customer orders
Education
High School Diploma -
Penn Foster College
Scottsdale, AZDental Assistant -
Pima medical Institute
12.2017
Skills
- Bilingual-Spanish
- Radiographs
- Coronal polish
- Crowns
- Tooth charting
- Cash handling
- Dentrix
- Denticon
- Children assistance
- Customer Service
- Administrative Support
- Appointment confirmation
- Listening Skills
- Data entry
- Team Collaboration
- Sensitive information handling
- Appointment Scheduling
Certification
- CPR/AED
- OSHA/HIPAA
Timeline
Front Desk Receptionist
Glowing Smiles
01.2024 - 10.2024
Patient Service Representative
Choice Healthcare
02.2023 - 12.2023
Tender Dental Call Center
09.2021 - 03.2022
Cosmic kids dental
04.2019 - 01.2021
Courtesy Dental & Orthodontics
12.2017 - 10.2018
Galaxy Theaters
07.2016 - 12.2016
High School Diploma -
Penn Foster College
Dental Assistant -
Pima medical Institute
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