Damaris Santiago
Las Vegas,NV
Summary
Enthusiastic Server experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Server
Toca Madera
Las Vegas, NV
04.2022 - Current
- Providing guest a memorable experience through elevated hospitality
- Pairing cocktails and wines with each course to elevate the guest experience
- Provided exceptional service to high volume of daily customers.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
Server/ Cocktail Server
La Neta Cocina and Lounge
Las Vegas, NV
09.2021 - 04.2022
- Worked in the bottle service environment and party brunch every weekend
- Upselling to guest on all possible opportunities to maintain a high check average
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
Server
Border Grill- Mandalay Bay
Las Vegas, NV
03.2021 - 04.2022
- Educate guests on the menu’s signature items and origins
- Anticipate guest needs and exceed customers expectation by delivering a memorable dinning experience.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Server/ Lead Server
Chayo Mexican Restaurant and Tequila Bar
Las Vegas, NV
04.2019 - 03.2021
- Enhanced the customers experience using my food and drinks recommendations
- Trained new employees on companies policies and expectations
- Delivered a memorable experience.
Education
Bachelor of Science, Hospitality Management -
University of Las Vegas Nevada (UNLV)
12.2020
Skills
- Dining Customer Service
- High-Volume Dining
- Cash Handling
- Effective Customer Upselling
- Wine Pairings
- Suggestive Selling
Related Work Skills
Fluent in Spanish.
Languages
English
Professional
Spanish
Professional
Timeline
Server
Toca Madera
04.2022 - Current
Server/ Cocktail Server
La Neta Cocina and Lounge
09.2021 - 04.2022
Server
Border Grill- Mandalay Bay
03.2021 - 04.2022
Server/ Lead Server
Chayo Mexican Restaurant and Tequila Bar
04.2019 - 03.2021
Bachelor of Science, Hospitality Management -
University of Las Vegas Nevada (UNLV)
Similar Profiles
Tess SimpsonTess Simpson
Lead Cocktail Server at Toca MaderaLead Cocktail Server at Toca Madera
Thandie CollinsThandie Collins
Server at Toca MaderaServer at Toca Madera
Keilan PattenKeilan Patten
Bartender at Toca MaderaBartender at Toca Madera