D’Ambra Cantu
51817 Perez St.,CA
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Cracker Barrel. Proven ability to enhance customer satisfaction and manage high-pressure situations effectively. Skilled in multitasking and time management, consistently resolving issues promptly and maintaining a safe, organized environment. Committed to fostering team productivity and engagement.
Overview
10
10
years of professional experience
Work History
Host
Cracker Barrel
Yuma, AZ
08.2022 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Shift Leader
Wendy's
Palm Springs, CA
05.2020 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Manager
Subway
Cathedral City, CA
02.2015 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Coachella Valley High School
Coachella, CA2010
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Cracker Barrel
08.2022 - 12.2024
Shift Leader
Wendy's
05.2020 - 05.2022
Manager
Subway
02.2015 - 12.2019
Coachella Valley High School