Dameco Martin
Juneau,Washington
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Gas N Go. Skilled in cash handling and problem-solving, adept at fostering team unity and improving service efficiency. Demonstrated ability to increase productivity and maintain high standards in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Gas N Go
Juneau, AK
03.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cook Shift Leader
Kentucky Fried Chicken
Tacoma, WA
01.2012 - 09.2014
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
Trail Crew Member
Department of Natural Resources
Tacoma, WA
08.2012 - 11.2012
- Maintained clean and functional campsite facilities for the comfort of park visitors.
- Improved visitor safety with regular trail assessments and prompt repair work.
- Implemented native plant restoration efforts along trailsides for improved aesthetics and biodiversity preservation efforts.
- Cleared fallen trees and debris from trails promptly after storms or other events causing obstructions.
- Utilized hand tools such as shovels, picks, axes, loppers, and saws for various trail maintenance tasks.
- Ensured proper signage along trails, aiding hikers in navigation and increasing overall satisfaction.
- Developed and implemented comprehensive maintenance plan for grounds care.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
Education
Diploma -
Mt Tahoma
Tacoma, WA05.2009
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Problem-Solving
- Reliable and Responsible
- Creative Thinking
- Active Listening
- Analytical Thinking
- Social Perception
Certification
Mental health first aid.
Effective communication & basic etiquette
Commitment to change
Conquering shame and codependency
Thinking for a change
Building a better life
Socialization course
Timeline
Cashier Team Lead
Gas N Go
03.2024 - Current
Trail Crew Member
Department of Natural Resources
08.2012 - 11.2012
Cook Shift Leader
Kentucky Fried Chicken
01.2012 - 09.2014
Diploma -
Mt Tahoma