Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Damein Miller

Damein Miller

Amarillo,TX

Summary

Effective at creating and optimizing training programs for new, professional, supervisory, and management positions. Excellent communicator, multitasker, and problem-solving abilities. Advanced skills in Microsoft Office and Canva with an in-depth understanding of training requirements for different departments and levels.

Overview

18
18
years of professional experience

Work History

Customer Solutions Leader

Rexel USA
Carrollton, TX
10.2018 - Current
  • Coordinate with Outside Sales and customers to ensure customers are aware of digital, VMI, and Secura-Stock solutions through trade shows and marketing events.
  • Developed the "Digital Grab" campaign for the Gulf Central region that grew our region from 18% total digital sales to 30% within a six-month time frame.
  • Implemented regional reporting strategies that highlighted top digital performers and digital metrics for Gulf Central regions and branches.
  • In-person digital training for both the Mayer and Teche acquisitions to bring new employees up to date on latest digital tools.
  • Referred unresolved customer and internal grievances to designated Feedback and IT departments for further investigation.
  • Assist OSRs (Outside Sales Reps) and ISRs (Inside Sales Reps) with labeling and numbering systems to Rexel managed inventories to effectively track correct product order and ease of use for customer.

Sales Service Representative

Cintas
Amarillo, TX
04.2014 - 10.2018
  • Improved customer satisfaction indexes (Net Promoter Scores) by 69% (and continued to led site in this category until departure)
  • Negotiated pricing, terms of services, and agreements.
    Quoting orders, bids, and managed inventories products
  • Maintained less than 11% of aging contract renewals in my route portfolio month to month
  • Built partnerships with existing clients so as to build retention and grow accounts.
  • Honored in 2015 with Cintas "World Class Customer Service Award" for
    superior performance and service.

Outside Sales And Training Coordinator

The UPS Store
Amarillo, TX
03.2012 - 01.2014
  • Developed and implemented campaigns for direct mail advertising with the
    utilization of various self-taught techniques.
  • Assumed additional responsibilities, working extended hours to meet project
    deadlines.
  • Prospecting new business, cultivating and managing new and existing
    accounts with small and midsize business owners.
  • Developed and instituted a performance management program to include
    review cycles, monthly compensation and bonus increases.
  • Partnered with Franchise owner to develop competency-based training
    programs.
  • Assisted in creation of franchise Job Descriptions and standard operating
    procedure manuals

Operations Manager Track Training/Coaching

Sitel
Amarillo, TX
09.2005 - 11.2009
  • Directly managed, developed, and trained a staff of 60 call center reps, for the outbound program in Starkville, Mississippi. Implemented a training program that is still currently utilized.
  • Managed, developed, and trained a staff of 27 bilingual agents for new programs at the Amarillo, Tx Sitel facility.
  • Maintained and promoted an effective open-door policy by developing excellent working relationships with employees, coworkers, and senior management.
  • Effectively assisted with the recruiting, interviewing, hiring, and termination decisions within the department.
  • Delivered regular quality reports to executives on call center metrics to corporations like USAA, Avon, and MetLife.

Education

Ph.D. - Spiritual Formation

Denver Seminary
Littleton, CO
12.2025

Master of Arts - Biblical And Theological Studies/ Leadership

Denver Seminary
Littleton, CO
04.2019

Associate of Applied Science - Renewable Energy

Amarillo College
Amarillo, TX
12.2011

Skills

  • Educational Material Organization
  • Training Program Development
  • Orientation Sessions
  • Supervisor Skills Training
  • Positive rapport building
  • Strategic Thinker
  • Training Methods
  • New Employee Training
  • MS Office proficiency
  • Training Needs Analysis
  • Marketing familiarity
  • Training and development Customer training
  • Workshops and Conferences
  • Staff Development

Affiliations

  • Bivins Religious Studies Scholarship recipient 2016-2019
  • Former Executive Director of Religious Affairs NAACP Amarillo Branch
  • 101 Elitemen Community Outreach
  • Amarillo Police Department Speaker for community relations (April and October 2021)

Timeline

Customer Solutions Leader

Rexel USA
10.2018 - Current

Sales Service Representative

Cintas
04.2014 - 10.2018

Outside Sales And Training Coordinator

The UPS Store
03.2012 - 01.2014

Operations Manager Track Training/Coaching

Sitel
09.2005 - 11.2009

Ph.D. - Spiritual Formation

Denver Seminary

Master of Arts - Biblical And Theological Studies/ Leadership

Denver Seminary

Associate of Applied Science - Renewable Energy

Amarillo College

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Damein Miller