Damela Fisher

Work History

Los Angeles County

08.2023 - Current

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Interacted with customers by phone, email, or in-person to provide information.
Maintained filing system and organized customer documents for easy retrieval of information.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Securitias

01.2022 - 08.2023

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Providing excellent customer service by promptly answering patient inquiries.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Trained new staff on hospital processes and procedures.

USPS

12.2020 - 12.2022

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Loaded and unloaded shipping containers and vehicles.
Sorted mail according to size, shape and destination.
Used automated mail processing equipment to sort and collate mail.
Provided service and sales to walk-in customers.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Used computer systems to track packages and update client information.

Colonial Care Center

06.2016 - 07.2019

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Taught patients about medications, procedures, and care plan instructions.
Verified patient insurance coverage and collected required co-payments.

St Anthony's Care Home

09.2013 - 11.2016

Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Responded to emergency situations and provided support to promote client safety and wellbeing.
Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Communicated with healthcare providers to facilitate continuity of care.
Assessed clients and developed plans to meet needs.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.
Ordered all pharmacy supplies and kept check on inventory levels.