DaMera Warner
Nashville,TN
Summary
Dedicated to offering exceptional assistance to team members and clients. Highly organized and communicative with a strong history of medical office operations. Hands-on experience in assisting with insurance and financial assistance programs suitable for personal circumstances. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
Tennessee Oculoplastics
01.2021 - Current
- Coordinate schedules and set appointment for 75+ patients weekly.
- Answered phone calls and answered questions for potential patients.
- Documented calls and appointments using [NextGen].
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Communicated with management to provide feedback on value and productiveness of appointment setting process
Financial Verification Specialist
Advance Financial 247
05.2018 - 12.2020
- Determined appropriateness of payers to protect organization and minimize risk.
- Evaluated around 400+ loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed and applied risk management principles related to financial institutions, financial services providers, and technical services providers.
Patient Care Representative
Gastro One
02.2017 - 05.2018
- Operates multi-line telephone system to answer, screen and forward calls in high-volume phone environment.
- Scheduled approximately 170+ patients per week and made reminder calls.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Comfort patients by anticipating their anxieties and answering questions while maintaining operations by following policies and procedures, and report necessary changes.
Patient Financial Advocate
Firstsource Solutions
01.2015 - 02.2016
- Verified patient insurance eligibility and entered patient information into system.
- Screened patients for financial assistance and aided in preparing required documents needed for funding.
- Identify specific patient needs and assist them with applications for appropriate agency for assistance.
- Legibly record all patient information on designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Clinical Allergy Specialist
Hardy House Health
06.2012 - 12.2014
- Implemented immunotherapy procedures to help desensitize patients to severe allergens.
- Put together targeted treatment protocols and medication regimens to alleviate patient symptoms.
- Conducted physical examinations of patients.
- Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness.
- Provided patients with education regarding conditions and treatments to help address concerns
Education
Bachelor of Science - Public Health
University of Memphis
Memphis, TN05.2018
Skills
- Documentation Skills
- Documentation Abilities
- Schedule Coordination Expertise
- Customer Relations Skills
- Data Collection
- Scheduling
- Information Management
- Patient Education
Timeline
Scheduling Specialist
Tennessee Oculoplastics
01.2021 - Current
Financial Verification Specialist
Advance Financial 247
05.2018 - 12.2020
Patient Care Representative
Gastro One
02.2017 - 05.2018
Patient Financial Advocate
Firstsource Solutions
01.2015 - 02.2016
Clinical Allergy Specialist
Hardy House Health
06.2012 - 12.2014
Bachelor of Science - Public Health
University of Memphis