Damian Cervantez
Pearland,TX
Summary
Experienced Front End Supervisor with strong skills in cash handling, workflow management, and staff training. Successfully improved transaction accuracy and customer satisfaction while mentoring team members to achieve peak performance.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
Pearland, TX
05.2023 - Current
- Supervised front-end operations, ensuring efficient customer service and smooth transactions.
- Trained and mentored team members on register operations and customer engagement techniques.
- Implemented best practices for cash handling, reducing discrepancies and improving accuracy.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Developed training materials to streamline onboarding process for new hires.
- Conducted regular performance evaluations, providing feedback for continuous improvement.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Krave Tacos
Friendswood, TX
03.2023 - 05.2023
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash register balances through diligent record-keeping.
- Assisted in training new cashiers on operational procedures and customer interactions.
- Ensured cleanliness and organization of the checkout area to enhance customer experience.
Cashier
McDonald's
Friendswood, TX
06.2022 - 02.2023
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented inventory tracking methods to maintain stock levels at registers.
- Monitored sales trends, providing feedback to management for inventory adjustments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Pearland Highschool
Pearland, TX05-2021
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Listening skills
- Staff management
- Time management
- Complaint resolution
- Cash handling
- Cash counting
- Team supervision
- Cash handling accuracy
Timeline
Front End Supervisor
Ross Dress for Less
05.2023 - Current
Cashier
Krave Tacos
03.2023 - 05.2023
Cashier
McDonald's
06.2022 - 02.2023
High School Diploma -
Pearland Highschool