Damiano Mazzone
Brooklyn,NY
Summary
Accomplished Independent Adjuster with a proven track record at Alacrity Solutions, adept in liability analysis and fostering strong policyholder relationships. Excelled in streamlining claims processes and enhancing customer service, significantly improving resolution times. Skilled in damage assessment and claims investigation, ensuring equitable settlements and compliance with industry standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Independent Adjuster
Alacrity Solutions
03.2024 - Current
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.
- Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Independent Adjuster
Acorn Claims
02.2024 - Current
- Educated clients about relevant policy provisions so they could better understand their coverage benefits and limitations.
- Maintained compliance with industry regulations, staying current on changes in legislation affecting claims procedures.
- Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
- Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.
Independent Adjuster
Ryze Claim Solutions
11.2023 - Current
- Managed multiple priorities simultaneously while ensuring all tasks were completed within set deadlines and quality standards maintained.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Developed expertise in specialized areas such as catastrophe response or specific types of property damage to better serve clients'' needs during critical situations.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
Education
High School Diploma -
Mary Mcdowell Friends School
Brooklyn, NY06-2014
Skills
- Claims investigation
- Damage assessment
- Property inspection
- Policy interpretation
- Customer service
- Attention to detail
- Verbal and written communication
- Claims processing
Certification
New York Independent Adjuster -
License No: IA-1832083
Connecticut Independent Adjuster -
License No: 21031921
Timeline
Independent Adjuster
Alacrity Solutions
03.2024 - Current
Independent Adjuster
Acorn Claims
02.2024 - Current
Independent Adjuster
Ryze Claim Solutions
11.2023 - Current
New York Independent Adjuster -
License No: IA-1832083
Connecticut Independent Adjuster -
License No: 21031921
High School Diploma -
Mary Mcdowell Friends School
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