Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Damien Cabral

Portland,OR

Summary

Individual with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

45
45
years of professional experience

Work History

Flight Attendant

Alaska Airlines
Portland, OR
05.2006 - 09.2025
  • Conducted thorough pre-flight safety briefings to ensure passenger awareness of emergency procedures.
  • Assisted passengers with boarding and deplaning, ensuring a smooth and efficient process.
  • Maintained clear communication with cockpit crew regarding cabin conditions and passenger needs.
  • Executed safety equipment checks before takeoff, ensuring compliance with airline regulations.
  • Resolved passenger conflicts effectively, promoting a peaceful cabin environment.
  • Provided personalized in-flight service, enhancing overall passenger
  • Managed cabin inventory and supplies, ensuring availability of essential items during flights.
  • Responded promptly to passenger requests, demonstrating a commitment to service.
  • Facilitated smooth communication between passengers and ground staff during delays.
  • Conducted post-flight inspections to ensure cleanliness and readiness for subsequent flights.
  • Adapted to dynamic flight schedules and passenger needs with a positive demeanor.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Promoted airline's loyalty program to passengers, increasing enrollment numbers.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
  • Boosted passenger loyalty through personalized service and attention to detail.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Assisted passengers in boarding and deplaning aircraft.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Responded to passenger emergencies to provide first aid.
  • Answered passengers' questions about flight, aircraft and destination.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted passengers with storing luggage and helped locate seating.
  • Maintained a clean and organized cabin environment throughout the flight.
  • Responded to in-flight emergencies with poise, coordinating with medical staff as necessary.
  • Advised passengers of flight regulations to maximize safety and security.

Flight Attendant

World Airways
Seattle, WA
05.2001 - 02.2006

Transported off-duty military personnel and government officials to US military bases and foreign airports globally.

Flight Attendant

Hawai'ian Airlines
Honolulu, HI
12.1986 - 04.2001
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Advised passengers of flight regulations to maximize safety and security.
  • Conducted thorough pre-flight safety briefings to ensure passenger awareness of emergency procedures.
  • Maintained clear communication with cockpit crew regarding cabin conditions and passenger needs.
  • Executed safety equipment checks before takeoff, ensuring compliance with airline regulations.
  • Resolved passenger conflicts effectively, promoting a peaceful cabin environment.
  • Provided personalized in-flight service, enhancing overall passenger experience.
  • Managed cabin inventory and supplies, ensuring availability of essential items during flights.
  • Responded promptly to passenger requests, demonstrating a commitment to customer satisfaction.
  • Monitored cabin environment for comfort and safety, addressing any issues proactively.
  • Facilitated smooth communication between passengers and ground staff during delays.
  • Conducted post-flight inspections to ensure cleanliness and readiness for subsequent flights.
  • Adapted to dynamic flight schedules and passenger needs with a positive demeanor.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Provided information for scenic attractions for tourists when visiting the Hawai'ian Islands.
  • Gave passenger's in-depth information and relevant history regarding the Hawai'ian Islands and the ALOHA Spirit.

Owner and Head Instructor of Kenpo Karate School

Ken Ju Bo Ai Hawai'i
Honolulu, HI
01.1994 - 02.2001
  • Established comprehensive training programs for students of all skill levels, enhancing overall program
  • Implemented safety protocols and risk management strategies, ensuring a secure training environment for all participants.
  • Conducted performance evaluations for instructors, providing constructive feedback to promote professional growth.
  • Managed scheduling of classes and events to optimize facility usage and maximize student participation.
  • Coordinated community outreach programs, fostering positive relationships with local organizations and schools.
  • Monitored student progress and provided personalized coaching to enhance individual skill development.
  • Organized tournaments and competitions, promoting school visibility and encouraging student achievement.
  • Trained and mentored new instructors, ensuring alignment with school values and teaching methods.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees.
  • Trained employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Fostered strong relationships with clients to boost retention rates.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to the National Association with clear detail.

Cabin Steward

American Hawai'i Cruises
Honolulu, HI
04.1980 - 12.1986
  • Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
  • Received multiple commendations from supervisors for exceptional performance in meeting and exceeding passenger expectations.
  • Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
  • Collaborated with team members to maintain consistently high cleanliness standards across all cabins.
  • Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
  • Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
  • Promoted safe practices among crew members by adhering to safety procedures at all times.
  • Utilized strong organizational skills to manage workload effectively during peak travel seasons.

Education

High School Diploma -

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Safety procedures
  • Emergency procedures
  • Cultural awareness
  • Emergency situations management
  • Emergency response coordination
  • Conflict resolution
  • Calm under pressure
  • Public interaction
  • Adult AED and CPR
  • Detail-oriented
  • Multitasking Abilities
  • Excellent communication

Languages

Hawaiian
Native or Bilingual

Timeline

Flight Attendant

Alaska Airlines
05.2006 - 09.2025

Flight Attendant

World Airways
05.2001 - 02.2006

Owner and Head Instructor of Kenpo Karate School

Ken Ju Bo Ai Hawai'i
01.1994 - 02.2001

Flight Attendant

Hawai'ian Airlines
12.1986 - 04.2001

Cabin Steward

American Hawai'i Cruises
04.1980 - 12.1986

High School Diploma -

Damien Cabral