DAMIEN D. DONGELL
Conway,South Carolina
Summary
Experienced IT support and customer service professional with over a decade of experience spanning help desk operations, government service, and client-facing roles. Proven ability to troubleshoot technical issues, support end users, document solutions, and communicate clearly across technical and non-technical environments. Known for reliability, adaptability, and delivering consistent, high-quality support in fast-paced, mission-critical settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In-Home Sales Consultant
Renewal by Andersen
Myrtle Beach, South Carolina
11.2021 - Current
- Conduct in-home consultations with homeowners to assess needs and present solutions
- Manage scheduling, follow-ups, contracts, and detailed customer documentation
- Maintain accurate records and customer communications throughout the sales process
- Resolve customer questions and concerns with professionalism and clarity
- Demonstrate strong organization, communication, and problem-solving skills in a client-facing role
Regional Sales Manager
Cellular Sales – Verizon Authorized Retailer
Clearfield, Pennsylvania
03.2017 - 10.2021
- Led and managed sales teams across multiple locations
- Provided coaching, training, and performance management to team members
- Handled escalated customer issues and ensured effective resolution
- Oversaw daily operations, scheduling, compliance, and reporting
- Maintained accurate documentation and records in a fast-paced environment
IT Support Specialist (GS-11)
Pennsylvania Air National Guard – 193rd Special Operations Wing
State College, Pennsylvania
08.2014 - 02.2017
- Provided Tier 2 help desk and desktop support in a secure government environment
- Supported Microsoft Windows operating systems and user workstations
- Troubleshot hardware, software, and peripheral issues
- Utilized ticketing and tracking systems to document, prioritize, and resolve incidents
- Installed and upgraded software and hardware components
- Performed preventative maintenance and tested fixes prior to deployment
- Maintained strict documentation, compliance, and customer service standards
Knowledge Operations Manager / Support Services Specialist
United States Air Force
06.2011 - 01.2018
- Provided Tier 1 and Tier 2 help desk support for secure Microsoft Windows environments
- Received, prioritized, documented, and resolved end-user help requests
- Performed hands-on desktop support including software installation, hardware setup, and system configuration
- Managed records, documentation, and compliance with military information systems standards
- Assisted users with system access, troubleshooting, and technical issues
- Conducted preventative maintenance and developed user help documentation
- Supported mission-critical systems while adhering to strict security requirements
Education
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U.S. Air Force Technical Training
Mississippi01.2011
Skills
- Technical Troubleshooting and End-User Support
- Help Desk Operations and Ticket Documentation
- Microsoft Windows Operating Systems Support
- PC Hardware and Peripheral Troubleshooting
- Customer Service and Issue Resolution
- Documentation, Compliance, and Record Management
- Communication with Technical and Non-Technical Users
- CRM and Documentation Systems
- Time Management and Prioritization
- Team Collaboration and Leadership
Certification
- CompTIA A+ (previously held)
- CompTIA Security+ (previously held)
AWARDS AND HONORS
Top Salesman of the Year – Renewal by Andersen (2023), Airman of the Year – United States Air Force (2014), National Defense Service Medal, Global War on Terrorism Service Medal, Air Force Training Ribbon
SECURITY CLEARANCE
Previously held Top Secret security clearance
Timeline
In-Home Sales Consultant
Renewal by Andersen
11.2021 - Current
Regional Sales Manager
Cellular Sales – Verizon Authorized Retailer
03.2017 - 10.2021
IT Support Specialist (GS-11)
Pennsylvania Air National Guard – 193rd Special Operations Wing
08.2014 - 02.2017
Knowledge Operations Manager / Support Services Specialist
United States Air Force
06.2011 - 01.2018
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U.S. Air Force Technical Training