Damien Gray
Whitman,MA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
A fast learner who can quickly apply macro-lessons to daily micro-tasks and procedures. Team player who understands values and utilizes diversity of thought to enhance organizational protocols and best practices.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
04.2018 - 10.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Specialty Assistant Store Manager
The Home Depot Inc
04.2016 - 04.2018
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
Store Manager
The Home Depot Inc
04.2014 - 04.2016
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor of Science - Sports Management
University of Massachusetts Amherst
Amherst, MASkills
- Operations Oversight
- Workforce Management
- Employee Scheduling
- Hiring and Training
- Consultative Sales
- Strategic Merchandising
- Team Building and Leadership
- Customer Service and Engagement
Timeline
Assistant Store Manager
The Home Depot Inc
04.2018 - 10.2023
Specialty Assistant Store Manager
The Home Depot Inc
04.2016 - 04.2018
Store Manager
The Home Depot Inc
04.2014 - 04.2016
Bachelor of Science - Sports Management
University of Massachusetts Amherst