Damien McKnight
San Antonio,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to thrive in high-volume environments while maintaining guest rapport. Adept at team collaboration and cash handling, consistently enhancing guest experiences through attentive service and effective problem resolution.
Overview
18
18
years of professional experience
Work History
Server
Buffalo Wild Wings
03.2021 - 05.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Warehouse Worker
Polymer Logistics
08.2016 - 03.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Server
Cheesecake Factory Inc
05.2011 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lube Technician
Walmart
04.2005 - 01.2008
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Education
George Gervin Academy
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- High volume dining
- Team collaboration
- Positive and professional
Timeline
Server
Buffalo Wild Wings
03.2021 - 05.2023
Warehouse Worker
Polymer Logistics
08.2016 - 03.2018
Server
Cheesecake Factory Inc
05.2011 - 11.2014
Lube Technician
Walmart
04.2005 - 01.2008
George Gervin Academy
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