DAMILOLA ONABANJO
MESQUITE,TX
Summary
Dynamic and results-oriented Customer Service Professional with proven expertise in navigating complex customer inquiries and enhancing satisfaction levels. At Pier 1 Imports, significantly improved team efficiency and performance. Skilled in Microsoft Excel and active listening, adept at information security and product knowledge. Demonstrated ability to resolve customer issues effectively, ensuring a positive company image.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Pier 1 Imports - Corporate
10.2018 - 02.2020
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service agents
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Representative
Theranos
03.2017 - 08.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Responded to customer needs through competent customer service and prompt problem-solving.
Call Center Team Lead
MTN Nigeria
02.2012 - 08.2016
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Oversaw team of 21 agents focused on outbound calls.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English And Literary Studies (WES Evaluation)
Ekiti State University
Ado-Ekiti, Ekiti State, Nigeria11.2024
GED -
Alison - Customer Service Basics
Online10.2024
Skills
- Information Security
- Product Knowledge
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Call center experience
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Account Management
Timeline
Customer Service Representative
Pier 1 Imports - Corporate
10.2018 - 02.2020
Customer Care Representative
Theranos
03.2017 - 08.2018
Call Center Team Lead
MTN Nigeria
02.2012 - 08.2016
Bachelor of Arts - English And Literary Studies (WES Evaluation)
Ekiti State University
GED -
Alison - Customer Service Basics
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