DaMinique Dillard-Rusk

• Monitored CCTV cameras to ensure the security and safety of a large commercial property
• Responded quickly and effectively to any suspicious activity or security breaches as captured on camera
• Provided friendly and professional customer service to visitors, tenants, and vendors in a high-security environment
• Responded to security incidents and emergencies in a timely and effective manner, following established procedures and protocols
• Implemented and managed security protocols to ensure the safety and protection of company assets, employees, and visitors
• Collaborated with cross-functional teams to improve security measures and implement best practices to prevent security breaches and threats
• Recorded incident reports with detailed accounts of occurrences.
• Conducted 3-4 patrols each shift to ensure the safety of our clients.

• Increased sales by offering advice on purchases and promoting additional products.
• Promoted and up-sold products and services to meet needs of customers.
• Maintaining a 44.73% ASP earning the company a total of $280,000 in the first few months of opening
• Upheld high standards of customer service by promoting and upselling new products and services.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Achieved or exceeded company-defined sales quotas.
• Met existing customers to review current services and expand sales opportunities.
• Attended monthly sales meetings and quarterly sales trainings.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Set and achieved company defined sales goals.
• Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.

● Demonstrated proficiency in operating various warehouse equipment such as forklifts and pallet jacks to efficiently move and organize merchandise within the facility

• Trained and mentored 5-12 new personnel hired to fulfill various roles.

● Fulfilled over 60 orders a day with precision

● Skilled in accurately picking, packing, and shipping orders in a fast-paced environment to meet tight deadlines and exceed customer expectations

● Implemented and maintained HR policies and procedures incompliance with Amazon's standards and local regulations

● Conducted new hire orientation, on-boarding, and training sessions for warehouse employees

● Provided exceptional customer service by actively listening to and addressing customer concerns or complaints in a timely and professional manner

● Utilized scanning technology and inventory management systems to track and process incoming and outgoing shipments

● Picked and packed orders accurately and efficiently to meet Target's high quality standards for fulfillment operations

● Multitasked meeting customers needs as well as fulfilling about 60 orders

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Met with customers and clients to update accounts and reports.
• Gathered data and built financial models around key metrics.
• Educated clients on potential risks and rewards associated with various investments.

● Remained calm and professional in stressful circumstances and effectively diffused tense situations

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor

● 10-15 calls taken daily