Damion K. Taylor II

• Manages the centers Key Performance indicators (KPI) manage the following : yield. applicant/qualified Donor processing times. gross liters. theoretical yield. HPD. and applicant donor percentage.
• Manage and develop 70+ direct report employees on their roles and performance.
• Conduct performance reviews for each employee. Recruit and deliver corrective actions leading up to termination. Communicate with HR on any employee issues to ensure that all employees are treated fair.
• Ensure that the center is maintaining donors by controlling the donor flow throughout the center. Continuously improving by creating processes.
• Ensure the center morale is in good standing with all employees at all times.
• Monitor the centers budget to ensure we meeting company goal.
• Ensure the center has marketing events within the community to established a solid donor base.
• Ensure excellent customer service by all staff.
• Responsible for overall center quality compliance by ensuring the business is inspection ready at all times and meetings with QA to include but not limited to regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of donors and employees

In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center's operational records. Ensure efficient donor flow throughout the center. Creating schedules for the staff and also hiring employees.

• Supervise center operations daily activities
• Provide clear and consistent instructions and directions, May be required to perform tasks in work areas
• Advise management of employee relation issues or escalated donor issues
• Monitor time card reporting procedures, attendance, and utilization of overtime
• Participate with management in conducting performance appraisals, providing performance feedback
• May assist with the recruitment and selection of center operation staff.

• Supervising the crew, products and equipment, with the aim of achieving the high standards of Quality,
• Service and Cleanliness
• Making the crew members schedules
• Interviewing and terminating crew as needed.