DAMISHA JOHNSON
Mansfield,MA
Summary
Highly motivated professional with diverse experience in customer service, case management/coordination/ recruitment, and management. Known for exceeding targets and delivering exceptional results under tight deadlines. Proficient in evaluating candidate strengths and weaknesses, orchestrating efficient application processes, and providing stellar customer service to enhance client satisfaction. Strong ability to build network relationships with providers. Adept at handling multiple tasks, learning quickly, and communicating effectively. Known for thriving in high-pressure environments and fostering a team-oriented work culture.
Worked with SAM's, CCP, GuidingCare, MA21, ECW, Tomorrow Health & more.
Overview
3
3
years of professional experience
Work History
Care Navigator
Commonwealth Care Alliance CCA
01.2025 - Current
- Enhanced patient satisfaction by efficiently coordinating care plans/services for ICO/SCO members.
- Increased caregiver support by organizing regular meetings, training sessions, and educational resources.
- Arrange/monitor in home support, medical appointments ensuring communication between services providers to deliver accurate care.
- Maintain accurate records of client care plans/services provided. Created prior authorizations for services like PC or homemaking.
- coordinated transportations needs and DME equipment needed for members.
- Improved patient outcomes by closely monitoring the implementation of individualized care plans OGi's.
Casemanager/Geriatric Support Services Coordinator
South Shore Elder Services
09.2023 - 01.2025
- Conducted thorough assessments/ home visits and documentation completed in a timely manner of member needs, strengths, & risks to inform appropriate services.
- Assisted caseworkers with regular visits to homes to evaluate safety & quality of care as also being a mandated reporter.
- Reached out to providers, coordinating services according to consumer needs. Provided education/referrals to support families/consumers.
- Established strong community partnerships to broaden available resources for members and their families.
- Navigated & developed relationships with community agencies/vendors.
Customer Service Representative Team Lead
Automated Health Systems MASS HEALTH
12.2022 - 09.2023
- Expertly managed a constant flow of customer calls, providing comprehensive assistance and guidance on a wide range of Medicare/Medicaid and health plan inquiries
- Proactively supported members throughout the entire application and renewal process, ensuring a smooth and efficient experience while adhering to all necessary regulations and documentation
- Implemented innovative strategies and approaches to enhance customer satisfaction, consistently anticipating and meeting individual needs and diligently resolving any concerns or issues raised
Education
Human Services
Fisher College
Boston, MA05.2018
Skills
- Customer Service
- Empathy
- Active Listening
- Recruitment
- Clear articulation
- Multitasking
- Communication
- Active Learning
- Quick Learner
- Problem Solving
- Pressure Handling
- Relationship Building
- Team Mentoring
- Microsoft Office
Timeline
Care Navigator
Commonwealth Care Alliance CCA
01.2025 - Current
Casemanager/Geriatric Support Services Coordinator
South Shore Elder Services
09.2023 - 01.2025
Customer Service Representative Team Lead
Automated Health Systems MASS HEALTH
12.2022 - 09.2023
Human Services
Fisher College