Damita Hunter
Laurel
Summary
Compassionate Direct Support Professional with a proven track record at Community Systems Inc, skilled in crisis management and empathetic support. Enhanced client well-being through tailored care plans and effective progress documentation, fostering meaningful relationships and achieving personal goals. Committed to maintaining a safe environment while ensuring compliance with health and safety requirements.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Community Systems Inc
05.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Sales and Customer Support
Koons Automotive Inc
07.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier/Customer Service Representative
Panera Bread
04.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Phlebotomy
Anne Arundel Community College
Arnold, MD09-2005
High School Diploma -
Northern High School
Owings, MD05-1996
Skills
- Effective time management
- First aid certification
- Behavior redirection
- Customer support
- Empathetic support
- Housekeeping tasks
- Analytical decision support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Measurable goal planning
- Crisis management
- Recreational activities
- Progress documentation
Accomplishments
I have earned trip paid for by my company within 7 months of employment, received all kinds of assistance and phone calls during my car accident from those and work with and mostly what I was track to do at my job I was achieving I made almost $40,000.00 in 7 months of working with overtime. I'm dedicated to my goals and how my success helps with moving the company forward. Teamwork moves families forward and eases the stress of work!!!!
Timeline
Direct Support Professional
Community Systems Inc
05.2024 - Current
Sales and Customer Support
Koons Automotive Inc
07.2023 - 05.2024
Cashier/Customer Service Representative
Panera Bread
04.2022 - 07.2023
No Degree - Phlebotomy
Anne Arundel Community College
High School Diploma -
Northern High School
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