Damiya Taylor
Pharmacy Technician
INDIANAPOLIS,IN
Summary
Detail-oriented Pharmacy Technician skilled in medication dispensing, workflow optimization, and insurance billing. Proven track record in enhancing customer service and maintaining strict HIPAA compliance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
- Managed medication inventory, ensuring optimal stock levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Processed prescription orders accurately and efficiently, enhancing customer service experience.
- Assisted pharmacists in preparing medications, adhering to safety protocols and regulations.
- Trained new pharmacy technicians on operational procedures and software systems.
Retail Sales Associate
Old Navy
06.2023 - 06.2025
- Provided exceptional customer service, assisting shoppers with product selections and inquiries.
- Maintained visual merchandising standards, ensuring store displays were appealing and aligned with brand guidelines.
- Processed transactions efficiently, handling cash and electronic payments with accuracy.
- Collaborated with team members to achieve sales goals and enhance customer shopping experiences.
Registration Receptionist
IU Health University Hospital
03.2022 - 04.2023
- Managed patient registration processes efficiently, ensuring accuracy in data entry and documentation.
- Assisted patients with inquiries and provided information regarding services and procedures.
- Coordinated appointment scheduling, optimizing workflows to reduce wait times for patients.
- Maintained up-to-date knowledge of hospital policies and procedures to assist patients effectively.
Team Leader
Party City
05.2020 - 01.2022
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Trained new employees on product knowledge and customer service best practices.
- Collaborated with management to implement promotional strategies for seasonal events.
- Monitored inventory levels and coordinated restocking efforts to meet customer demand.
Education
Associate of Science - Health And Science
Vincennes University
Vincennes, IN 05.2001 -
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Certification
CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
Retail Sales Associate
Old Navy
06.2023 - 06.2025
Registration Receptionist
IU Health University Hospital
03.2022 - 04.2023
Team Leader
Party City
05.2020 - 01.2022
Associate of Science - Health And Science
Vincennes University
05.2001 -