Damjan Dokic
Belgrade,Serbia
Summary
Motivated in business and hospitality industry with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Peschiera Cocktail Bar
04.2023 - Current
- Served food promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Cultivated warm relationships with regular customers.
Server
Dorian Gray
02.2023 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
Bartender
Dorian Gray
08.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Prepared garnishes by evenly slicing and pitting fruits.
Coffee Machine Service
SEI Doo - Buscaglione
09.2018 - 11.2020
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Repaired machinery and equipment according to manufacturer specifications.
- Documented machine irregularities and completed repairs.
- Inspected structures, machinery and equipment to determine failure and causes for concern.
Server
Choco Cafe
05.2018 - 09.2018
- Served beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
BBA - Business Economics
Belgrade Business School
Belgrade, Serbia03.2021
High School Diploma -
School of Electrical Engineering
Krusevac, Serbia05.2016
Skills
- Responsible Serving
- Clear and Effective Communication
- Billing and Payment Processing
- Complex Problem-Solving
- Customer Service
- Food and Beverage Management
- Craft Cocktail Preparation
- Bus Tables
- Table Monitoring and Turnover
- Stocking and Replenishing
- Table Preparation
- Guest Satisfaction
- Recommend Menu Items
- Event Sales
- Microsoft Word
- Document Control
- Business Development Understanding
- Customer Relationship Management
- Microsoft Excel
- Data Entry
- Organizational Skills
- Customer Relations
- Problem-Solving Ability
- Customer Inquiries
Certification
- Food Hygiene and Safety, CoFormacion
- Licensed Security Officer - Ministry of The Interior
Languages
Serbian
Native or Bilingual
English
Limited Working
Timeline
Server
Peschiera Cocktail Bar
04.2023 - Current
Server
Dorian Gray
02.2023 - 03.2023
Bartender
Dorian Gray
08.2021 - 01.2023
Coffee Machine Service
SEI Doo - Buscaglione
09.2018 - 11.2020
Server
Choco Cafe
05.2018 - 09.2018
BBA - Business Economics
Belgrade Business School
High School Diploma -
School of Electrical Engineering
- Food Hygiene and Safety, CoFormacion
- Licensed Security Officer - Ministry of The Interior
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